Contact


You can send all questions and support requests to support@draw.io.

So that your question is answered as quickly as possible, please include the following information:

  • Your Confluence version number
  • Your draw.io version number
  • If appropriate, your Gliffy version number

You can view and vote on current feature requests and submit a new feature request using draw.io's feature request page.

For issues with Google Docs please go to the draw.io Q&A Google Group forum.




General information


Yes! Please watch the following short video.

draw.io's YouTube channel features videos covering updates and using draw.io.

These advantages and features of draw.io highlight the benefit of using draw.io in your company. For more information of the features click here.

Yes, you can use draw.io offline. draw.io is pure java script that does not require connection to the internet. None of your data leaves your systems.




Export, import and capabilities


draw.io diagrams can be exported as:

  • .xml
  • .vsdx
  • .pdf
  • .png
  • .jpg
  • .svg

draw.io can import the following formats:

  • .xml (draw.io format)
  • .gliffy (Gliffy format)
  • .vsdx (Visio format)
  • .csv

It is also possible to import common image formats:

  • .jpg
  • .png
  • .gif
  • .svg




Other topics


No, JQL searches for Jira tickets are not supported by draw.io.

No, draw.io can not work with Excel files, but you can import CSV data if you specify a configuration for it.


Licensing and renewal


If you order a license from the Atlassian marketplace directly it will be valid for one year. The prices you find on the lists are per year prices.

Remember:

The renewal prices are always half of the new License price.

If you don't renew your draw.io license, you won't be able to edit any draw.io diagrams.
The diagrams themselves will still be attached to their Confluence pages and visible as images.

Uninstalling causes a macro-Error on each Confluence page that contains a draw.io diagram. You won't be able to see or edit any draw.io diagrams. None of your diagrams are lost, even the generated preview images (.png files) remain attached to their Confluence pages. So if you re-install the app at a later date, draw.io and your diagrams will work seamlessly.


Visit the draw.io Website Get free draw.io trial

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Pricing

Do you want to purchase draw.io for the first time, increase the number of users, or extend your support? You can find the details in our pricing tables.


Video Tutorials

Do you have little experience with the creation of professional diagrams? Then our extensive user documentation can help you.


Features

Draw.io provides both a wealth of functionality for power users and basic features for casual users, but why is this diagram plugin right for your business? Learn more here.


Example Diagrams

The ways in which diagrams are used in Confluence are endless. draw.io provides you with graphic components for many use cases and diagram types.


Why you should switch

Gliffy has been around for a long time. It’s one of the oldest apps in the Atlassian Marketplace. But the newer draw.io app is better in many ways.




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This content was last updated on 11/16/2020.

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