How can I contact support?

You can send all questions and support requests to

So that your question is answered as quickly as possible, please include the following information:

  • Your Confluence version number
  • Your version number
  • If appropriate, your Gliffy version number
How can I suggest new features?

You can view and vote on current feature requests and submit a new feature request using's feature request page.

General information

Is there an introductory video for

Yes! Please watch the following short video.'s YouTube channel features videos covering updates and using

Is there an overview of the features of

These advantages and features of highlight the benefit of using in your company. For more information of the features click here.

Can also be used offline?

Yes, you can use is pure java script that does not require connection to the internet. None of your data leaves your systems.

Export, import and capabilities

To which formats can export? diagrams can be exported as:

  • .xml
  • .vsdx
  • .pdf
  • .png
  • .jpg
  • .svg
Which formats can import from? can import the following formats:

  • .xml ( format)
  • .gliffy (Gliffy format)
  • .vsdx (Visio format)
  • .csv

It is also possible to import common image formats:

  • .jpg
  • .png
  • .gif
  • .svg

Other topics

Does support Jira JQL search queries?

No, JQL searches for Jira tickets are not supported by

Licensing and renewal

How long will my license last?

If you order a license from the Atlassian marketplace directly it will be valid for one year. The prices you find on the lists are per year prices.


The renewal prices are always half of the new License price.

What happens if I don´t renew my License?

If you don't renew your license, you won't be able to edit any diagrams.
The diagrams themselves will still be attached to their Confluence pages and visible as images.

What happens if I uninstall my app?

Uninstalling causes a macro-Error on each Confluence page that contains a diagram. You won't be able to see or edit any diagrams. None of your diagrams are lost, even the generated preview images (.png files) remain attached to their Confluence pages. So if you re-install the app at a later date, and your diagrams will work seamlessly.

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Do you want to purchase for the first time, increase the number of users, or extend your support? You can find the details in our pricing tables.

Video Tutorials

Do you have little experience with the creation of professional diagrams? Then our extensive user documentation can help you.

Features provides both a wealth of functionality for power users and basic features for casual users, but why is this diagram plugin right for your business? Learn more here.

Example Diagrams

The ways in which diagrams are used in Confluence are endless. provides you with graphic components for many use cases and diagram types.

Why you should switch

Gliffy has been around for a long time. It’s one of the oldest apps in the Atlassian Marketplace. But the newer app is better in many ways.

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This content was last updated on 11/16/2020.

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