Problem

When connecting to Linchpin Mobile Gateway the 'Websocket connection' connection test fails due to an error.

Cause

The gateway service needs to establish a websocket connection to function correctly. A websocket connection is a full-duplex communication protocol. 

If this test fails the Confluence server is not able to establish a Websocket connection to the Linchpin Mobile Gateway. Potential cause include:

  • The firewall does not allow Websocket connections.
  • The firewall cuts off http-connections after a specified timeout. Websocket connections need to stay alive permanently.

Resolution

Check the network setup of the Confluence server environment and configure it correctly to allow websocket connections.


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How to proceed if the connection test for Linchpin Mobile Gateway fails


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This content was last updated on 05/20/2020.

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