If you are experiencing trouble while installing or using Linchpin Mobile please have a look at the knowledge base articles listed below.

If you need any further assistance you can contact us via email or get in touch with us here.

Login

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  'I can't log in to my Linchpin with Linchpin Mobile': Self-service checklist
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  'The URL you entered is not available. Please check your input and try again.' when adding a new login
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  'The username and password you entered are not a valid login. Please check your input and try again.' when logging in with QR code
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  'There was an error connecting to the system. Please try again later or contact your administrator.' on login to an existing instance
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  'There was an error scanning the QR code, please try again.' when adding a new login via QR code

General Configuration

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  Error with Keystore integrity health check
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  Mobile users cannot log in on a Linchpin instance with basic authentication disabled

Mobile Device Management

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  javax.net.ssl.SSLPeerUnverifiedException: Certificate for <HOSTNAME> doesn't match any of the subject alternative names

Proxy Configuration

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  How do I configure my reverse proxy to work with Linchpin Mobile?

Connection Test

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  Error for 'Domain name system (DNS)' connection test
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  Error for 'Internal request' connection test
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  Error for 'URL connection' connection test
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  Error for 'Websocket connection' connection test
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  How to proceed if the connection test for Linchpin Mobile Gateway fails

Cloud Gateway

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  'UnknownHostException' when setting up Linchpin Mobile Gateway for a Confluence instance behind a firewall
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  No comments can be posted after host name change
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  Setting up Linchpin Mobile Gateway for Confluence instances with an internal proxy

On-site Gateway

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  'UnknownHostException' when setting up Linchpin Mobile Gateway for a Confluence instance behind a firewall