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How to add chat buttons into the profile

Navigate to Confluence administration → Linchpin → User Profiles → Profile editor.

1) Click on New profile field and choose Instant Messenger as the field type.

Hint: Don't forget to enter a field label!

2) For Instant messenger protocol, select either Skype for Business, SMPP, MS Teams (text chat) or MS Teams (video call).

3) Optional: Enter what the link text should display. If you enter text here, it will be displayed instead of the user's MS Teams credentials.

An example for such a text could be: Start a text chat with me

4) Select the source. You can either select User input and let users enter their credentials themselves, or you can select an IdP, an LDAP server or an XML file in which you store such information.

If you choose to select either IdP, LDAP or XML, you will have to also enter the according information on where the information is stored exactly, like an according LDAP attribute.

If you select user select, your users will have to enter their user handle in their profile.

Special configuration when letting users enter their credentials themselves

After choosing an instant messenger protocol. Enter the host/server of your choice (for example: jabber.com). Enter only the address, the @-sign will be added automatically.

If you do enter the host address, the user only needs to enter their username. If you decide to leave this field empty, the user will have to enter the full address (for example: kholmes@jabber.com).

You can hide the user's input. To do so, enter the link text. Whatever you enter here will be displayed instead of the user's instant messenger username. You could for example enter "Chat with me" or "Message me" here.

Support for other chat clients

See the following table for an overview about the support of chat clients in Linchpin User Profiles. Please note that the supported chat clients are not tested.