Q&A in Confluence: structure knowledge, dissolve pockets of knowledge, efficiently acquire information
Confluence Questions extends the existing social collaboration platform by a powerful and deeply integrated Q&A system, that offers many potentials to enterprises: dissolution of pockets of knowledge, a better structure of knowledge, establishment of points of contact with expertise across teams and locations, more efficiency in acquiring information and in providing information.
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Opportunities and advantages of Confluence Questions
- Organization of knowledge by topic
- Make specialized knowledge of all employees centrally available
- Dynamic FAQ for any Confluence page
- Seamless integration of questions and answers in Confluence search
- Put questions in context thanks to Rich Text Editor: images, graphics, videos, tweets, code pieces, free formatting …
- Validation of answers through rating
- Expert panels for any topic: quickly identify experts
- Less redundancies: dynamic suggestions during search avoid redundant questions and answers
- Gamification elements for higher user activation
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