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Sadly, we aren't perfect. But we are trying to get there! Some issues might appear when using Linchpin Ping


Linchpin Intranet Suite

Known issues affecting the Linchpin Intranet Suite

SOLVED IN 4.1.2

The "Atlassian Troubleshooting and Support Tools" app in version 1.32.1 causes problems for the Linchpin Intranet Suite.

For more information, follow the link below:

Knowledge Base: "Atlassian Troubleshooting and Support Tools" app causes health checks to freeze and blocks the creation of support zips

Linchpin Theme

Known issues affecting Linchpin Theme

Already fixed issues

Fixed inIssue TypeDescription of the Issue

General issue

The "Atlassian Troubleshooting and Support Tools" app in version 1.32.1 causes problems for the Linchpin Intranet Suite.

For more information, follow the link below:

Knowledge Base: "Atlassian Troubleshooting and Support Tools" app causes health checks to freeze and blocks the creation of support zips

SOLVED

General issue

The Confluence site logo image causes a "to many open files" issue. CONFL. BUG

Even after increasing the open file limit as described here Too many open files error, it does not prevent Confluence to crash.

Actually, the issue is based on the Confluence platform itself even though it appears that the Linchpin Theme app is involved.

The data storage of the logo which is uploaded via the Linchpin theme configuration (/admin/linchpin/theme/configure.action) is always a Base64-encoded string, i.e. it is not a file nor attachment and ultimately not stored in the file system.

However, the Linchpin theme also sets the regular site logo of Confluence as well using a standard Confluence API method. That site logo can be seen even without an active or applied Linchpin theme (e.g. in the admin area on the top left). As a matter of fact, that Confluence site logo is an attachment file, i.e. a file in the file system which can be affected by the stated issue.

Solution: As we learned through our customer support case, the Confluence system has been upgraded to version 7.16.2 while using Java 8. Once they've updated their system to Java 11 the customer was able to fix the problem.

SOLVED

Usability issue

Caches sometimes freeze.  CONFLUENCE 7.10 LTP 2.23.3

We noticed that Linchpin Theme sometimes has an issue with the cache. 
You can observe this error when you look at the header. Often, when there is a problem with the cache, the header will look off.

Solution: Clear your cache. This should solve this issue.

SOLVED

Usability issue

Theme reset to Confluence default after upgrade of Linchpin apps.

Updating Linchpin Theme disables the theme for a brief period. If the Confluence system is accessed by another user during this time, it detects a "missing" theme and resets Confluence to the default theme. 

Solution: To repair this, simply activate the theme again. Starting with Confluence 6.15 this is not an issue anymore, so we suggest updating.

SOLVED

Visual issue

Sidebar icons break when a system is migrated from HTTP to HTTPS.

If you migrate your system from HTTP to HTTPS, the sidebar might display broken icons.

The issue exists because the sidebar uses the base URL of the system to load faster. Sadly, the sidebar does not flush the cache automatically, that's why you have to do it yourself after performing a migration.

Workaround: To fix this issue, please navigate to Confluence administration → Cache management.

Look for the net.seibertmedia.confluence.linchpin-sidebar.cache.sidebar.v2 key and click on the Flush button.

SOLVED

Usability issue

Settings for not showing the menu in space themes get reset.

When using space themes with deactivated menu and upgrading to Linchpin Theme 2.19.x or Linchpin Suite 2.x, the settings for the menu get reset to default. That means that the spaces using those space themes will show the menu.

Workaround: The setting has to be corrected once after the upgrade, from then on they keep their settings.

Other known issues

Issue TypeDescription of the Issue
Usability issue

Teaser images are missing in PDF exports.

Teaser images are missing when a page is exported to a PDF.

Usability issue

A time-out leads to lost changes in menu configuration.

Changes in the menu configuration can disappear when the admin times-out.

Visual issue

A 1/3 page layout makes the Spaces macro disappear.

The Spaces macro can disappear when displayed in a 1/3 page layout.

Visual issue

Pop-ups are displayed in wrong positions.

The login page sometimes can cause pop-ups to appear in wrong positions. This is fixed with Linchpin Theme 2.20.4.

Visual issue

Text inside the header might appear cut-off.

Text inside the action drawer (header) can appear cut-off when it's displayed in two rows.

Visual issue

The placeholder text inside the search bar might appear cut-off.

The placeholder text inside the search bar (for example: "Type to use the search") can appear cut-off.

Compatibility Issue

The following apps and versions are known to have compatibility issues with the Linchpin Theme. These might have been addressed by a more recent release of the third party apps.

  • Announcement Banner for Confluence 1.9.2

Have you found another issue or do you have a stronger need to fix one of these issues? Tell us here.

Simply visit our feedback board in Canny and create a feature idea, vote for existing posts or discuss your ideas with other customers.

Linchpin User Profiles

Known issues affecting Linchpin User Profiles

Already fixed issues

Fixed inIssue TypeDescription of the Issue
General issue

The "Atlassian Troubleshooting and Support Tools" app in version 1.32.1 causes problems for the Linchpin Intranet Suite.

For more information, follow the link below:

Knowledge Base: "Atlassian Troubleshooting and Support Tools" app causes health checks to freeze and blocks the creation of support zips

Usability issue

After creating a new Extranet user, profile editor fields are missing. 

After manually creating a new Extranet user, said user, once logged in, won't be seeing restricted profile fields from the profile editor or will see them although they shouldn't.

Workaround: Please clear all caches found under <BaseURL>/admin/cache/showStatistics.action.

SOLVED

Usability issue

Parentheses in filters are treated incorrectly.

Since we have introduced complex filters for your custom landing pages, parentheses in filters are treated as logical characters. Your filter might break if you try to filter by attributes which contain parentheses.

Workaround: Use the wildcard '?' instead of a parenthesis.

SOLVED

Usability issue

Multi-select profile field doesn't support multiple XML tags

When importing XML into a multi-select field, we currently don't support multiple XML tags like <node>A</node><node>B</node>.

Workaround: use JSON array strings in a single tag like <node>["A","B"]</node>. See the corresponding section in our documentation for details about this.

SOLVED

Usability issue

There are problems with profile picture uploads with Internet Explorer.

In some server configurations, a problem can occur when you upload profile pictures via Internet Explorer. This problem leads to a page with the text "Loading...", and the user is unable to resize the picture.

Solution: If this happens, the following snippet can be added to the Apache configuration, which should solve the issue (example for .png-files):

<LocationMatch ".*\.png$">
ForceType image/png
Header set Content-Disposition inline
Header set Content-Type image/png;charset=UTF-8
</LocationMatch>

SOLVED

Usability issue

People Search and List Macro (PSL) and Codeblock (CB) are partially incompatible while editing a page.

If there is a CB macro on a page and you also insert a PSL macro and want to configure the list view the page freezes -> reload necessary.

Workaround: To have both PSL and CB on one page and configure the list view of the PSL, first insert the PSL macro and configure the list view. Then insert the CB macro.

Other known issues

Issue TypeDescription of the Issue
Usability issue

The 'My Contacts' macro isn't being displayed in PDF exports.

Currently, the 'My Contacts' macro isn't being displayed when you export a page to a PDF file.

Usability issue

Links which contain single quotation marks do not work properly.

Inside the configuration of LUP, some links may be broken if they contain the single quotation mark (').

Usability issue

"Profile Updated" by Anonymous due to Confluence Synchronization

When Confluence synchronizes against any external user management, all of the newly created and updated users will be displayed under the "All Updates" section of the 'Recently Updated' macro on the Confluence dashboard.

Considering the amount of users Confluence will create or update from the synchronization, it would be better to be excluded from "All Updates" section or Confluence should provide the option to exclude these updates.

Since Confluence 5.5, you can add the following argument in your JVM options to prevent updates to user information appearing in the dashboard:

-Dconfluence.dashboard.recentlyupdate.filtertypes=page,comment,blogpost,attachment,spacedesc,personalspacedesc,status

Source: https://jira.atlassian.com/browse/CONF-32081

Usability issue

Copying content and the 'Content Responsibility' macro

The 'Content Responsibility' macro maintains its own data structure separate from Confluence content (pages, blog posts or dashboards). As a result, when you copy content including the macro (manually or through third-party apps like bitvoodoo's Templates for Blog Posts for Confluence), the resulting pages will require you to fill out the responsible user(s) again and save/update the content. The macro settings will carry over.

Embedding the 'Content Responsibility' macro in blueprints is supported, but the created pages will also need to be saved/updated once for the data to be handled correctly.

Usability issue

The "Date input" field gets corrupted on mobile devices. 3.0.0  MOBILE 4.2.0

The "Date input" field can be corrupted (saving the field would result in an error 400) when another user profile field uses an empty space as an ending character.

Visual /  UI issues

Sometimes the profile editor displays Skype configuration options for the XMPP instant messenger field type.

If a Skype IM field was created first, and then a XMPP IM field is created, the profile editor will still display the configuration for Skype instead the one for XMPP.

Visual /  UI issues

The 'Customized User List' macro displays horizontal lines double. 

The horizontal lines separating profile fields are displayed double inside the macro.

Visual /  UI issues

If a second Skype for Business instant messenger fields is configured to show the online status, a wrong message appears.

If a second Skype for Business instant messenger field is inserted into a profile and it's configured to show the online status, a message asking to replace profile field data will be displayed (this should not be the case).

Have you found another issue or do you have a stronger need to fix one of these issues? Tell us here.

Simply visit our feedback board in Canny and create a feature idea, vote for existing posts or discuss your ideas with other customers.

Linchpin Events

Known issues affecting Linchpin Events

Already fixed issues

Fixed inIssue TypeDescription of the Issue
General Issue

The "Atlassian Troubleshooting and Support Tools" app in version 1.32.1 causes problems for the Linchpin Intranet Suite.

For more information, follow the link below:

Knowledge Base: "Atlassian Troubleshooting and Support Tools" app causes health checks to freeze and blocks the creation of support zips

Usability issue

Confluence-wide file upload may be broken when Linchpin Events is installed.

There currently is an issue that prevents users from uploading some files to Confluence pages when Linchpin Events is installed in that instance.

Other known issues



Usability issue

Calendar invitations

The ICS format, which Linchpin Events uses to generate calendar invitations, can in some cases behave unexpectedly. This usually depends on the calendar clients being used to import the invitations. If you run into any problems in this area, please reach out to our support team at https://seibert.biz/help and also check whether the issue persists in other calendar software!
Right now, we are aware of the following incompatibility:

Lotus Notes Calendar: All-day events spanning across several days are only imported for the start day.

Plugin compatibility

Linchpin Events overrides Space Privacy settings.

When an event is visible to all users (and not restricted to specific spaces), all users will be able to see the event, even if Space Privacy settings would forbid this. This can happen e.g. for events that were created while Space Privacy was not active.

Have you found another issue or do you have a stronger need to fix one of these issues? Tell us here.

Simply visit our feedback board in Canny and create a feature idea, vote for existing posts or discuss your ideas with other customers.

Linchpin Enterprise News

Known issues affecting Linchpin Enterprise News

Already fixed issues

Fixed inIssue TypeDescription of the Issue
General Issue

The "Atlassian Troubleshooting and Support Tools" app in version 1.32.1 causes problems for the Linchpin Intranet Suite.

For more information, follow the link below:

Knowledge Base: "Atlassian Troubleshooting and Support Tools" app causes health checks to freeze and blocks the creation of support zips

Usability issue

E-mail notifications are sent ahead of the blog post's approval.

Currently, if a user subscribed to notifications for all blog posts, the e-mails are being sent the moment a blog post is created. Normally they should be sent only after a blog post has been approved (provided that an approval workflow is being used).

Usability issue

Notifications are sent before a post is published.

If a blog post is scheduled, under certain conditions notifications will be sent before the scheduled time has arrived. This behavior occurs, if a user has watched all blogs or is following the creator and in addition has writing permissions to the news space.

Other known issues

Issue TypeDescription of the Issue
Add-on compatibility

Brikit Theme - loss of metadata

When Linchpin Enterprise News is used in combination with Brikit Theme, saving a blog post results in lost metadata (teaser settings, publish time etc.) of the blog post.

Add-on compatibility

NoEmailStorm - missing buttons

When Linchpin Enterprise News is used in combination with NoEmailStorm, NoEmailStorm buttons won't be displayed while editing blog posts.

Usability issue

The blog post preview is broken for anonymous users.

Currently, the blog post preview doesn't display all elements for anonymous users.

Usability issue

Blog posts created via API do not enter approval workflow.

If a blog post is created via an API, e.g. by a third party app, in a workflow space, it is published immediately and does not enter the approval workflow. Blog post can only enter the approval workflow, if they are created with the editor.

Usability issue

Confluence's notification mail displays the last person who made changes to a blog post as its author.

If person A creates a blog post and submits it for approval, and person B fixes a typo (or changes anything else in the blog post) and then approves it, the mail that is sent out from Confluence displays person B as the author.

Usability issue

User mentions provide access to information ahead of the blog post's approval.

Currently, when a user is mentioned in a blog posts, they receive a mention immediately. This will happen even if the blog post has not been approved yet (provided that an approval workflow is being used). This way, the mention could leak information to this specific users. 

Surprising but intentional behavior

When copying or moving published blog posts into other spaces, they enter the approval workflow for the target space again.

Otherwise, an enabled workflow could just be circumvented by creating/publishing news in another space and then moving it to a space reserved for important information. All news items are "published" only in the context of their respective space, and this status resets whenever moved into a space with enabled workflow.

Have you found another issue or do you have a stronger need to fix one of these issues? Tell us here.

Simply visit our feedback board in Canny and create a feature idea, vote for existing posts or discuss your ideas with other customers.

Microblogging for Confluence

Known issues affecting Linchpin Enterprise News

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This page was last edited on 06/04/2024.