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Support Channels

Free Support

Included Support

Investigation of problems with our plugins.
Support with the installation of our plugins.
Support for Upgrades and Updates of our plugins

Excluded Support

Support for plugins that are beta, release candidates, development snapshots or have reached end-of-life status.

Support for plugins, that have been altered by you or a third party Development of new functions or extension of existing functionality.

Support for problems, that are documented or described in detail and can not be reproduced.

Support for third party plugins.

Support for end users.

Trainings for Atlassian products or plugins.

Support in any language other than English or German.

Any other services not related to our plugins.

Support for general problems with application performance.

Support for versions, that are not listed as compatible.

Response Time

Critical - 8 hours

Problem with an app in a production environment, which causes the system or a critical business process to not work correctly or with severe cutbacks.

Normal - 24 hours

Other problems with an app.

Holidays in Germany (Hessen)

New Years Day 2024-01-01
Good Friday 2024-03-29
Easter Monday 2024-04-01
Labor Day 2024-05-01
Ascension Day 2024-05-09
Whit Monday 2024-05-20
Corpus Christi 2024-05-30
Day of German Unity 2024-10-03
Christmas Eve 2024-12-24
Christmas 2024-12-25
Second Christmas Day 2024-12-26
New Year's Eve 2024-12-31
This page was last edited on 06/14/2024.